Houston 911 Operator Wasn’t “In the Mood to Talk,” Hung Up on “Thousands” of Callers

As every dutiful citizen and even most young children know, dialing 911 is for emergencies only and can often be a matter of life and death.

Crenshanda Williams, 43, apparently never fully grasped that concept — a fact that proved particularly problematic while she was working as a 911 operator in Houston, Texas.

Between October 2015 and March 2016, Williams reportedly hung up on “thousands” of calls to the emergency service. Williams was initially hired in July 2014.

A red flag went up in April after Williams’s supervisors realized she had taken a number of calls that lasted just 20 seconds or less. After opening an investigation, the emergency service fired Williams on August 4. Now she has been arrested and charged with two counts of misdemeanor interference with an emergency telephone call.

Williams reportedly told authorities that if she wasn’t in the mood to talk, she would simply hang up.

In one disturbing incident on March 12, a distressed man called to report an armed robbery at a store where multiple shots were fired. Williams allegedly answered and hung up immediately. The second time he called, Williams picked up again and is said to have sighed before hanging up again. A different operator took the third call and sent help. Tragically, by the time responders arrived, the store’s manager, a father of four, lay dead from gunshot wounds.

Houston Police are also reporting an incident earlier this year in which a security officer called 911 to report speeding trucks. Williams is said to have responded: “Ain’t nobody got time for this. For real.”

Williams is presently free on $1,000 bond and is expected back in court this week.

Read more:
People
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Main photo: Crenshanda Wiliiams, Houston Police Department

  • CausticOne

    Too bad she’s not the only 911 operator who acts like this.

  • Amy Smith Rupert

    She should be charged w something in the death of that poor store clerk. Lazy people every place I look….
    Someone needs to WHIP (literally) the US of A back into shape!

  • Jamie Clonch

    ONLY 2 counts???? there should be a count for every one of the thousands of hang ups!!!!!! My heart hurts at the thought of people calling for help only to be hung up on…

  • MoBetter2

    Affirmative Action hire….

  • Dawn Moore

    Wow!! a red flag, and 5 months later they fired her this was recless on their part. I mean 5 months theese people need to be evaluated way more often, just to make sure they are upto date with what help should be offered.